Zaren Tours

Service Policy

Last updated: May 5, 2025

1. Service Overview

At Zaren Flusskreuzfahrten Tours, we are committed to providing exceptional service for all your Canadian travel needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our tours and services.

2. Customer Support Services

2.1 Contact Methods

2.2 Support Hours

Our customer support team is available:

3. Tour Services

3.1 Available Services

3.2 Service Timeframes

Standard service processing times:

4. Booking Services

4.1 Standard Booking

All tour bookings include:

4.2 Premium Booking

Optional premium services include:

5. Customization Services

5.1 Tour Customization

5.2 Group Services

6. Service Quality Assurance

Our commitment to quality includes:

7. Service Requests

7.1 How to Request Service

  1. Contact our support team via phone or email
  2. Provide tour preferences and requirements
  3. Receive preliminary tour proposal
  4. Review and approve itinerary
  5. Complete booking process

7.2 Required Information

8. Service Guarantees

We stand behind our services with:

9. Updates to Service Policy

Zaren Tours reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

10. Contact Information

For questions about our Service Policy, please contact our customer support team at: